Tag Archive for 'customer data quality'

Announcing the Pitney Bowes Spectrum™ Technology Platform

Published on August 19, 2009 in Spectrum Technology Platform. 1 Comment Tags: , , , , , , , , , .

In the next few weeks and months, you will be hearing a great deal about the Pitney Bowes Spectrum™ Technology Platform. This represents a renaming of our enterprise data quality and location intelligence solutions formerly called Customer Data Quality (CDQ) Platform. The new name will be used beginning with the next release. If you are currently using any of the Customer Data Quality Platform Modules, this new name will not require anything from you.

Next month, you will be hearing about our 6.0 release which further expands the capabilities of our enterprise data quality solution. This release will use our new naming and be called Pitney Bowes Spectrum™ Technology Platform 6.0.

The new name was created to clarify exactly what we offer. Essentially, we are using the name Pitney Bowes Spectrum™ Technology Platform as we reference the SOA plaform in its entirety. We then grouped modules together to create five core function areas, illustrated in this diagram.

This new module alignment is very flexible. We will continue to be the only vendor to offer functionality in modular fashion. In addition, we will now bundle modules into packages for those customers who desire it.

Below are some frequently asked questions. We welcome additional questions or comments.

Frequently Asked Questions

 

Do I have to uninstall CDQ Platform to install Pitney Bowes Spectrum™ Technology Platform?

Nothing about the Pitney Bowes Spectrum™ Technology Platform naming requires you to install or uninstall anything.

 

What about the modules?

As stated above, we are keeping the modules.  It is the preference of our customers and therefore will continue to be how we offer our solution.  The module names will not change. 

 

Does this new name change the frequency or format of database updates?

No.  This will not be changed due to the new naming.

 

Will I still find the databases in the same place on the support site?

Yes.

 

Do I have to upgrade to the new Spectrum release, or can I stay on CDQ Platform 5.7?

You can stay on v5.7, but we highly recommend you move to Pitney Bowes Spectrum™ Technology Platform as soon as possible so you can take advantage of the great new features we have added.

 

Will the programs I’ve already written with the CDQ API still work?

Yes. And that is true for all available APIs.

 

What do you mean by ‘Technology Platform’? What new features does that give me?

The Pitney Bowes Spectrum™ Technology Platform refers to the overall set of solutions and the actual SOA platform.  The features that are on the existing Customer Data Quality Platform are the same as those on the Pitney Bowes Spectrum™ Technology Platform.

 

 

The real-time advantage

Published on July 17, 2009 in Data Quality. 0 Comments Tags: , , .

Many companies have the information they need to make better decisions, they simply don’t have the means to deploy this information when and where needed.

In a world where real-time processing has become vital to commerce, companies who do not provide their front line systems and representatives access to the most current data and analysis are at a distinct disadvantage.  Shortcomings include:

  • Unable to make operation decisions with confidence
  • Capture invalid and inaccurate data
  • Increase risk exposure
  • Generate costly downstream “reactive” processes
  • Amplify customer dissatisfaction

Whether it’s the insurance company that’s unable to complete an on-line quote, the credit card company that offers the wrong rate, the business-to-business CSR who fails to make the right cross-sell offer or the retailer who captures the wrong ship-to address-real-time data quality makes all the difference. 

Organizations that employ today’s best practices enjoy benefits across the board.  Customers receive better access to account information, sales teams can take advantage of more opportunities, support staff can resolve problems faster at lower costs, and management can view consistent information across all lines of business. 

To help you add agility and confidence to your business, Pitney Bowes Business Insight has developed an in-depth webinar on real-time data quality.  Take a moment and learn how you can reduce costs, improve customer satisfaction and boost revenues.